Refund policy

Return & Refund Policy

Last updated: May 2025

At GORDOFADEZ, we want you to be satisfied with your purchase. Please review our policy below before placing an order.

Returns

Due to the nature of grooming and cosmetic products, we do not accept returns on opened or used items.

Refunds

All sales are final unless:

  • your order arrives damaged
  • your item is defective
  • you received the wrong product

If any of these issues occur, please contact us within 7 days of delivery with:

  • your order number
  • photos of the issue
  • a brief description

Once reviewed, we may offer:

  • a replacement
  • store credit
  • or a refund if approved

Shipping Issues

GORDOFADEZ is not responsible for packages lost, delayed, or damaged during transit by the shipping carrier. However, we will do our best to help resolve shipping-related issues.

Contact

For refund or order concerns, contact us at:

Email: darrenh769610@gmail.com

Instagram: @gordofadez